Team Leads at Bangalore with Global IT company

Saturday, October 13, 2007

Our client is the leading provider of Spend Management solutions.They deliver sourcing, procurement, and commodity expertise that enables organizations to optimize their Spend Management processes and supplier relationships.

The role involves solving customer issues with some of the most prestigious companies in the world, including many Forbes 500 and World 2000, by interacting with the core engineering team.

Responsibilities

Solving customer issues by working with core engineering team

Schedule and drive production ofBuyer service packs and one-offs, working with Support as appropriate

Manage Sustaining Engineering's work with Tech Support on customer-related issues requiring Engineering's assistance

Develop reports on appropriate metrics to track workload, backlog, trends, etc.

Knowledge and Skills

Total of 7 – 8 years with 2 - 3 years of program management experience

Previous experience in development, quality assurance, tech support, or program management

Excellent verbal and written communications skills

Organized , Detail-oriented , Able to juggle many tasks, keeping track of all

Experience with Excel pivot tables

Experience with bug tracking tools (experience with Siebel a plus )

Experience with Business Objects , or other business analytics tool a plus

Knowledge/experience in relevant domains like Procurement and Supply Chain management will be an added advantage.


Please email all your responses to [email protected]

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